SpendCrewSign in

Support

SpendCrew is made by one person. There is no support department and no ticket queue. You will be writing to the person who built it.

Get in touch

Email support@spendcrewapp.com about anything: a bug, a receipt it read wrongly, a feature you need, or a question about your data.

If a receipt was read wrongly, include the shop name and roughly when you scanned it. That is enough to find it. There is no need to attach the photo. How receipt data is handled is set out in the privacy policy.

Common questions

A line item came out wrong. What do I do?

Tap the line and change it. Anything you set by hand is marked You set this and will not be overwritten by the app’s suggestions. Reading a crumpled receipt is never perfect, for any app that tries it, ours included, so fixing a wrong line is designed to take a single tap.

Can I split one receipt across several jobs?

Yes, and it is the reason the app exists. Each line goes to its own job, Overhead, or Unassigned. Sales tax and any whole-basket discount are then split across those lines, so a job carries the tax it actually incurred.

What is Overhead for?

Things you bought that do not belong to one job, like blades, screws, or shop supplies. There is one Overhead bucket for the business, not one per job. You can open it and see everything in it.

What is Unassigned?

A holding place for anything the app could not confidently place, so it is never guessed onto the wrong job. It is visible from the home screen and nothing stays there unless you leave it there.

I already confirmed a receipt and it was wrong.

Open it and reopen it. Change what you need and confirm again. Job totals are recalculated from scratch each time rather than added up as you go, so nothing is ever counted twice.

It warned me about a duplicate, but it isn't one.

Confirm anyway. The warning never blocks you. It only shows up when the shop, date and total all match another receipt, which is usually a duplicate and occasionally two genuine trips.

It says my tax rate isn't real.

Something on the receipt was probably not taxed, like a gift card, a deposit, a core charge, or food. If the app can work out which line, it offers a button to mark it. That stops a job from being charged tax it never actually owed.

Do I still need to keep the paper receipts for taxes?

Generally, no. The IRS accepts a clear photo or scan of a receipt as a valid record, so once a receipt is safely in SpendCrew you can let the paper go. On the web dashboard, click Receipts in the sidebar, or open any job, and you will see the original photo next to what it was for. Two things worth knowing: the photo has to actually be readable, a blurry or cropped one will not help you in an audit, and this covers federal IRS rules specifically, not every state or local requirement. This is information, not tax advice, so check with your accountant if you are unsure.

Can I get my data out?

Yes. Settings → Export CSV gives you every cost as a spreadsheet, with the date, shop, item, job, amount, discount and tax in separate columns. Your bookkeeper can open it in Excel or import it into most accounting software.

Does it do labour, invoicing, or time tracking?

No. It tracks what you spend on materials and what your subcontractors and crew cost, if you enter those. It does not do payroll, invoicing, scheduling, client portals or GPS, and there is no plan to. It is meant to sit alongside whatever you already use rather than replace it.

How do I delete my account?

Settings → Delete account. You will be asked to type DELETE. It removes your business, jobs, customers, receipts, every receipt photograph and everything made from them, right away and for good. Export first if you want a record. Nothing is kept for you to recover.

Something is broken

Email support@spendcrewapp.com with what you were doing, what you expected, and what happened instead. A screenshot helps more than a description. If the app will not open at all, say which phone you have and whether it was installed from the App Store or given to you as a test build.

Deleting your SpendCrew account

Settings → Delete account, inside the app. You will be asked to type DELETE. It removes your business, jobs, customers, receipts, every receipt photograph and everything made from them, right away and for good.

Export first if you want a record. Nothing is kept for you to recover. If you cannot reach the app for any reason, email support@spendcrewapp.com and it will be done for you.

Deletion is immediate and permanent. Residual copies may persist briefly in routine infrastructure backups maintained by our hosting providers, and are overwritten in the ordinary course of their normal backup cycle.

Your data

What is collected, where it goes, how long it is kept, and how to remove it is set out in the privacy policy. The short version: receipt photographs are sent to OpenAI to be read, your job and customer names are sent so it can suggest where each item belongs, and nothing is sold or shared with advertisers.